Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Oakland's thriving tech ecosystem! We're seeking passionate entry-level professionals to provide essential technical support to our innovative team. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment focused on growth and learning. This role offers structured training, mentorship from industry experts, and a clear path to career advancement. If you're ready to transform your technical curiosity into professional expertise, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and troubleshoot network connectivity issues
- Assist in cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent communication skills
- Ability to troubleshoot hardware and software issues logically
- CompTIA A+ or similar certification preferred (not required)
- Proactive learning attitude and eagerness to develop technical skills