Job Description
Launch your IT career with TechSolutions Inc., Atlanta's premier technology innovator! We're seeking passionate Junior IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise systems, network administration, and cybersecurity while working alongside industry experts. Our comprehensive training program ensures rapid skill development and career advancement opportunities.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and network issues
- Manage Active Directory accounts, group policies, and user permissions
- Deploy and maintain Windows 10/11 workstations and mobile devices
- Monitor system health using SolarWinds and ServiceNow platforms
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and warranty management
- Participate in quarterly infrastructure upgrade projects
Qualifications
- Associate degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows Server administration
- Familiarity with TCP/IP networking and DNS
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to lift 30lbs for equipment handling