Job Description
Welcome to Pacific Tech Innovations, where technology meets opportunity. We are seeking a dynamic and eager Junior IT Support Specialist to join our growing team in the heart of Portland, Oregon. If you are looking to launch a career in Information Technology and want to work in a modern, collaborative environment, this is the perfect role for you.
As an Entry-Level IT Professional, you will work closely with our senior engineering team to provide top-tier technical support to our internal staff. We pride ourselves on mentorship and professional development, ensuring that our team members have the tools they need to succeed and grow.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model with a collaborative office culture in downtown Portland.
- Extensive mentorship program for aspiring IT professionals.
- Opportunity to work with cutting-edge hardware and software technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
- Assist in the deployment, configuration, and maintenance of desktop workstations, laptops, and peripherals.
- Manage and maintain inventory of IT assets and equipment.
- Configure and manage user accounts, security permissions, and email systems (Outlook/Exchange).
- Collaborate with senior IT staff to implement software patches, updates, and security patches.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Participate in weekend and evening on-call rotation as required.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and operating systems (Windows 10/11, macOS).
- Familiarity with Microsoft Office 365 and Google Workspace is highly desirable.
- Strong problem-solving skills and the ability to diagnose complex technical issues.
- Excellent written and verbal communication skills with a customer-first attitude.
- Ability to lift and move IT equipment (up to 50 lbs) when necessary.
- Current driver’s license and reliable transportation.