Job Description
Join TechNova Solutions' dynamic IT team and launch your career in Boston's thriving tech hub! As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise systems while working alongside industry experts. We offer comprehensive training, mentorship programs, and clear career advancement paths. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements in our modern downtown office.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and user inquiries via ticketing systems
- Deploy and configure workstations, laptops, and peripherals
- Assist with system updates, patch management, and security protocols
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling