Job Description
Join our dynamic Denver-based IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to kickstart their career in a fast-paced environment. You'll gain hands-on experience with enterprise systems while supporting 500+ users across our growing organization. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure Windows/macOS systems using imaging tools
- Manage Active Directory accounts and group policies
- Monitor network infrastructure and document incident logs
- Collaborate with vendors for hardware/software procurement
- Participate in cybersecurity awareness initiatives
- Document SOPs and knowledge base articles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of helpdesk/internship experience
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work flexible hours