Job Description
Are you ready to launch a rewarding career in Information Technology? CloudFirst Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in Seattle, WA. As a rapidly growing tech firm, we pride ourselves on innovation and employee development. This is an exceptional opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, collaborative environment.
In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our digital infrastructure runs smoothly. We offer a comprehensive training program designed to fast-track your professional growth and help you master the skills necessary for senior IT roles.
Responsibilities
- Provide tier-one technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment and configuration of new workstations and peripherals.
- Manage and maintain inventory of IT equipment and software licenses.
- Document all technical issues, solutions, and procedures in the help desk ticketing system.
- Collaborate with senior IT staff to implement security protocols and system updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong customer service orientation with excellent communication skills.
- Basic understanding of Windows operating systems and office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Willingness to learn and adapt to new technologies quickly.
- Valid driver’s license and ability to travel between office locations if required.