Job Description
Join our dynamic Austin-based team as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to provide exceptional user support across our growing enterprise. You'll gain hands-on experience with cutting-edge systems while working in Austin's vibrant tech hub. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for growth into specialized IT roles. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and network issues
- Deploy and configure Windows/macOS systems, mobile devices, and cloud applications
- Document technical solutions in knowledge base with clear troubleshooting guides
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health using tools like SolarWinds and ServiceNow
- Assist with security protocols including access management and patch updates
- Train users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification (preferred but not required)
- Valid driver's license (for occasional equipment pickups)