Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate entry-level professionals to deliver exceptional technical support to our Minneapolis-based clients. As a Junior IT Support Specialist, you'll work with cutting-edge systems while gaining hands-on experience in network administration, cybersecurity, and cloud technologies. Our collaborative culture offers mentorship programs, certification reimbursements, and growth opportunities within a Fortune 500 partner ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Manage helpdesk tickets and document solutions in ITSM systems
- Assist with cybersecurity protocols including vulnerability assessments
- Deploy and configure cloud solutions (Azure, AWS) for client environments
- Collaborate with senior engineers on infrastructure projects
- Create and maintain technical documentation and knowledge base articles
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows/Linux operating systems and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (ServiceNow, Jira Service Desk)
- Strong problem-solving and customer communication skills
- Ability to lift 30 lbs for hardware installation tasks
- Valid driver's license for occasional client site visits