Job Description
Launch your IT career in Miami's thriving tech scene! TechSolutions Inc. is seeking passionate entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience with enterprise systems while working in a collaborative environment that values innovation and growth. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a rapidly expanding company.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on system upgrades
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid US driver's license for occasional site visits