Job Description
Are you a tech enthusiast looking to kickstart your career in the heart of the South? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in Atlanta, GA. We don’t just hire employees; we cultivate talent. If you are eager to learn, problem-solve, and make a real impact, this is your chance to shine.
As a Junior IT Support Specialist, you will be the first point of contact for our internal employees, ensuring our technology infrastructure runs smoothly. You will work alongside seasoned professionals who are dedicated to mentoring the next generation of IT leaders.
Responsibilities
- Provide tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, and peripheral devices.
- Manage and prioritize IT service tickets using our ticketing system (e.g., ServiceNow).
- Assist in maintaining and updating the organization's inventory of IT assets.
- Collaborate with the senior IT team on network troubleshooting and system upgrades.
- Conduct basic user training sessions on new software applications.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- Familiarity with Windows 10/11 and Microsoft Office Suite.
- Basic understanding of computer networking concepts (LAN, WAN, TCP/IP).
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.