Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing Kansas City-based operations. This role offers hands-on experience with cutting-edge systems while serving as the first point of contact for technical assistance. Enjoy a collaborative environment with mentorship opportunities and clear career progression paths.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person requests
- Deploy and configure desktops, laptops, and peripherals across multiple locations
- Manage Active Directory accounts and basic network troubleshooting
- Document IT processes and maintain asset management databases
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex technical solutions
- Participate in system upgrades and patch management cycles
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office 365, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with customer service aptitude
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs for equipment installations
- Valid driver's license for occasional site visits
- US citizenship or permanent residency required