Job Description
Are you ready to launch your career in technology?
We are looking for a motivated and detail-oriented Junior IT Support Specialist to join our dynamic team in Sacramento. If you have a passion for solving problems and a desire to learn about the latest tech, we want to meet you. This is a fantastic opportunity for recent graduates or career changers to grow within a supportive corporate ecosystem.
Why Join Us?
- Hands-on training with senior engineers.
- Modern work environment with hybrid flexibility options.
- Competitive benefits package including health, dental, and 401k matching.
We are committed to fostering a diverse and inclusive workplace where every team member can thrive.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and peripherals.
- Network Assistance: Assist in the setup and maintenance of local area networks (LAN) and Wi-Fi connectivity.
- User Support: Provide Tier 1 technical support via phone, email, and in-person, ensuring a high level of user satisfaction.
- Asset Management: Track IT inventory, manage software licenses, and assist in the procurement of new hardware.
- Documentation: Maintain accurate records of incidents, resolutions, and standard operating procedures (SOPs).
- System Updates: Assist in the deployment of operating system patches, security updates, and software installations.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent practical experience.
- Technical Knowledge: Basic understanding of Windows and macOS operating systems; familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues logically.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff effectively.
- Soft Skills: High level of adaptability, eagerness to learn new technologies, and a customer-first attitude.
- Certifications: CompTIA A+ or Network+ certification is a strong plus but not required.