Job Description
Launch your tech career with TechSolutions Northwest! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Portland. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge infrastructure. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity, and cloud technologies. Join us to build a foundation for long-term growth in the IT industry while enjoying Portland's vibrant tech scene.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Assist with network security protocols and data backups
- Collaborate with senior team on infrastructure projects
- Participate in cross-departmental IT initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Passion for continuous learning and technology trends