Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to provide critical technical support to our dynamic team in Washington DC. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. If you're passionate about solving technical challenges and eager to grow in the IT field, this is your perfect starting point.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory
- Document IT procedures and maintain accurate knowledge base entries
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service with clear communication skills
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with Microsoft Office 365 and cloud platforms (Azure/O365)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional equipment transport