Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Seattle's thriving tech scene! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our innovative team. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational technical skills.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage Active Directory accounts and permissions
- Monitor and maintain system security protocols
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Assist with cloud service implementations (AWS/Azure)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking, and security principles
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with Microsoft 365 administration
- Ability to lift 30lbs and work in a hybrid environment