Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT support to our innovative team. This role offers hands-on experience with cutting-edge systems while working in San Francisco's vibrant tech hub. You'll gain invaluable skills in network administration, cybersecurity, and client-facing technical solutions.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Install, configure, and maintain workstations and peripherals
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity best practices and system monitoring
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred