Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. You'll provide essential technical support to our growing team while gaining hands-on experience in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement in Columbus's thriving tech scene.
Responsibilities
- Install, configure, and maintain hardware/software systems across 50+ workstations
- Provide Tier 1/2 technical support via ticketing system, phone, and in-person assistance
- Document IT processes, procedures, and knowledge base articles
- Collaborate with senior engineers on network security and system upgrades
- Manage inventory control for IT assets and procurement requests
- Support cloud services (Microsoft 365, Azure) and endpoint security solutions
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 1-2 years of help desk internship or technical support experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Ability to prioritize tasks and work independently
- Valid Ohio driver's license for occasional off-site support