Job Description
Join TechCorp Solutions' dynamic IT team in Philadelphia and launch your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base. This hybrid role offers mentorship from industry experts and opportunities to grow into specialized IT tracks. Enjoy competitive benefits, professional development stipends, and a collaborative startup environment. Our Philadelphia office is conveniently located near public transit with flexible work arrangements.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems for hardware/software issues
- Deploy and configure desktops/laptops, peripherals, and network equipment
- Monitor system health, perform diagnostics, and escalate complex issues to senior engineers
- Document solutions in knowledge base and create user training materials
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft 365, and basic networking concepts
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Valid driver's license with reliable transportation
- Ability to lift 30lbs for equipment installation/maintenance
- Basic scripting knowledge (PowerShell/Bash) a plus