Job Description
Launch your IT career with NexGen Tech Solutions, a leading digital transformation partner in Houston. We're seeking motivated Junior IT Support Specialists to join our dynamic team and deliver exceptional technical services to our diverse client base. This role offers hands-on experience with cutting-edge technologies while providing a clear path for professional growth within our organization.
Our ideal candidate is a tech-savvy problem-solver with foundational IT knowledge and a passion for learning. You'll work in a collaborative environment where innovation is encouraged, and your contributions directly impact our clients' success. We provide comprehensive training, mentorship programs, and opportunities to earn industry certifications.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, and mobile devices across client environments
- Diagnose and resolve technical issues including OS malfunctions, connectivity problems, and application errors
- Document all support tickets, resolutions, and asset configurations in our ITSM system
- Assist with cybersecurity best practices implementation including patch management and vulnerability assessments
- Collaborate with senior engineers on complex projects and system upgrades
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong analytical and troubleshooting abilities with excellent communication skills
- Ability to lift 30 lbs for equipment installation and maintenance
- Valid Texas driver's license for occasional client site visits