Job Description
Launch your IT career with TechSolutions Inc., a leading tech innovator in Los Angeles! We're seeking motivated entry-level professionals to join our dynamic IT support team. This role offers hands-on experience with cutting-edge technologies while providing exceptional service to our clients. Grow your skills in a collaborative environment with mentorship from industry experts and clear pathways to career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Assist with cybersecurity protocols including access management and vulnerability scanning
- Support cloud infrastructure maintenance and user account administration
- Collaborate with senior engineers on system upgrades and technology migrations
- Conduct regular asset inventory and equipment lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with customer-focused communication skills
- Ability to work independently and prioritize multiple tasks efficiently
- Familiarity with ITIL service management principles a plus
- Valid California driver's license (occasional on-site visits required)