Job Description
Launch your tech career with TechSolutions Indy! We're seeking motivated entry-level IT professionals to join our dynamic team in Indianapolis. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise systems, network infrastructure, and cybersecurity while working alongside industry experts. Our comprehensive training program ensures rapid skill development in a collaborative environment. Enjoy competitive benefits, flexible work arrangements, and clear advancement pathways. If you're passionate about technology and eager to grow your expertise in Indiana's thriving tech hub, this is your perfect starting point!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex problem resolution
- Assist with cybersecurity protocols and system monitoring
- Participate in IT infrastructure upgrades and maintenance projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware and software issues systematically
- Willingness to learn new technologies and industry best practices
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation