Job Description
Join our dynamic team at Detroit Tech Innovations and launch your career in information technology! We're seeking passionate entry-level professionals to provide critical IT support to our growing client base. This role offers hands-on experience with cutting-edge technology while making a tangible impact in Detroit's thriving tech scene. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment designed for professional growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and proactively address security vulnerabilities
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client site visits