Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist! We're urgently hiring motivated individuals to provide exceptional technical support to our clients in Minneapolis. This entry-level role offers rapid growth opportunities and hands-on experience with cutting-edge technologies. If you're passionate about problem-solving and eager to launch your IT career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure
- Provide remote and on-site technical support to end-users
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor network performance and security protocols
- Train users on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred
- Experience with ticketing systems (e.g., Jira, ServiceNow)