Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional development.
As an entry-level position, we provide comprehensive training and a clear path for career advancement. Our collaborative environment encourages innovation and continuous learning, making it the perfect launchpad for your IT career in Louisville's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows operating systems and networking concepts
- Familiarity with helpdesk software (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 20lbs and work in varied office environments