Job Description
We are currently seeking motivated individuals to join our team as Entry Level Technical Support Associates. This is a fantastic opportunity for those looking to launch a career in the technology sector with no prior experience required. We believe in investing in our people and providing comprehensive on-the-job training to help you become a certified technician.
Why You Should Apply:
- Zero Experience Needed: We provide all the training you need to succeed.
- Career Growth: Clear pathways for promotion into Senior Tech and Management roles.
- Competitive Pay: Earn a great hourly rate while you learn.
Join our diverse team in San Antonio and help us deliver exceptional technology solutions to our clients.
Responsibilities
- Assist customers and team members with basic technical troubleshooting and hardware/software issues.
- Document all customer interactions and technical resolutions in our ticketing system.
- Participate in daily training sessions to learn new technologies and support methodologies.
- Collaborate with senior technicians to solve complex problems and provide feedback.
- Maintain a clean and organized workspace to ensure efficiency.
- Handle inbound calls and emails with a focus on high-quality customer service.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong verbal and written communication skills.
- A positive attitude and a willingness to learn new skills quickly.
- Ability to work full-time, including weekends and holidays as required.
- Reliable transportation to our San Antonio office.