Job Description
Are you ready to launch a career in the dynamic world of Information Technology? TechSolutions El Paso is seeking a motivated Junior IT Support Specialist to join our growing team. We offer a comprehensive training program for recent graduates and career changers looking to break into the tech industry.
In this role, you will be the first point of contact for our employees, ensuring our internal systems run smoothly. You will gain hands-on experience with hardware, software, and network infrastructure while working alongside senior engineers.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for end-users in a timely manner.
- User Support: Provide exceptional technical support via phone, email, and in-person to staff members.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Network Assistance: Monitor local area networks (LAN) and wide area networks (WAN) to ensure optimal performance.
- Software Updates: Install, update, and patch operating systems and business applications.
- Documentation: Maintain accurate records of tickets, issues, and resolutions in the ticketing system.
Qualifications
- Education: High school diploma or GED required; Associate's degree in Computer Science or IT preferred.
- Basic Knowledge: Familiarity with Microsoft Office Suite and general computer operations.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot problems and think critically under pressure.
- Flexibility: Willingness to learn new technologies and adapt to changing IT environments.
- Background: No prior IT experience required; we value attitude and potential over experience.