Job Description
Launch your career in technology with Digital Solutions Inc., a leading IT services provider in Indianapolis. We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and client solutions while working with cutting-edge technology. Our comprehensive training program ensures rapid skill development in a collaborative environment. Join us to build a foundation for long-term growth in the thriving Indianapolis tech sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred
- Valid Indiana driver's license for occasional site visits
- Ability to lift 30 lbs for equipment maintenance