Job Description
We are hiring immediately for Entry-Level IT Support Associates in Jacksonville, FL. This is a fantastic opportunity for motivated individuals looking to launch a career in technology with no prior experience required.
At Apex Tech Solutions, we pride ourselves on providing top-tier technical support to our clients. We offer comprehensive training programs and a collaborative environment where you can accelerate your professional growth.
Why You Should Apply:
- Zero Experience Needed: We train you from the ground up.
- Urgent Hiring: Positions are available immediately.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Career Growth: Clear pathways to Senior Systems Engineer roles.
Join our team and start building a future in tech today!
Responsibilities
- Provide technical assistance and support for incoming queries regarding computer systems, software, and hardware issues.
- Diagnose and troubleshoot basic software and hardware problems to ensure system stability.
- Answer questions regarding computer functionality and resolve issues in a timely and professional manner.
- Maintain accurate and up-to-date records of all incidents and resolutions in the ticketing system.
- Assist in the installation, configuration, and maintenance of office hardware and network devices.
- Collaborate with senior team members to learn best practices and improve service delivery.
- Communicate effectively with non-technical users to explain complex technical solutions simply.
Qualifications
- High school diploma or GED equivalent is preferred.
- Basic understanding of how computers work (hardware and software components).
- Strong desire to learn and improve technical skills rapidly.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a dedicated workspace.