Job Description
Join TechWave Solutions Inc. as an Entry-Level Junior IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals to provide critical technical support to our growing client base in Virginia Beach. This is a rare opportunity to gain hands-on experience with enterprise systems while working alongside industry experts. Our comprehensive training program ensures rapid skill development in networking, security, and cloud technologies. Immediate start dates available! Enjoy competitive compensation, full benefits package, and career advancement opportunities in one of Virginia's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory accounts and permissions
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system health and perform preventive maintenance
- Support cloud infrastructure (Azure, AWS) fundamentals
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment handling
- U.S. citizenship or permanent residency required