Job Description
Join our dynamic team at TechNova Solutions as a Junior IT Support Specialist! We're urgently hiring motivated entry-level professionals to provide critical technical support to our growing client base in the Raleigh area. This is your chance to launch your career in IT with hands-on experience in networking, security, and system administration. Our collaborative environment offers mentorship, professional development, and the opportunity to work with cutting-edge technologies. Don't miss this urgent opportunity to become an integral part of our innovative tech team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification preferred (willing to train)
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation