Job Description
We are seeking ambitious individuals to join our team as an Entry Level Technical Support Associate. This is a fantastic opportunity for those looking to break into the technology industry with no experience required. We provide a robust training program and mentorship to help you succeed.
Why Choose Apex Digital Systems?
- Immediate Start: We are hiring now and looking to fill positions quickly.
- Career Growth: A clear path from entry-level support to senior technical roles.
- Modern Culture: Work in a dynamic Raleigh environment with a supportive team.
Don't let a lack of experience hold you back. Your potential is our priority. Apply today to begin your journey.
Responsibilities
- Assist clients with hardware and software troubleshooting and basic technical issues.
- Manage and update support tickets in our CRM system accurately.
- Communicate technical solutions clearly to non-technical users.
- Learn and assist with network configuration and device setup.
- Document daily technical activities and log system errors.
- Maintain a high level of customer satisfaction through patience and professionalism.
Qualifications
- High school diploma or equivalent required; Associate's degree is a plus.
- Basic computer skills and familiarity with the internet.
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication abilities.
- Willingness to undergo paid training and learn new technologies.
- Reliable internet connection and computer access.