Job Description
Join TechCorp Solutions' dynamic IT team as a Junior IT Support Specialist! This entry-level role offers hands-on experience in maintaining and optimizing our company's technology infrastructure. You'll work alongside seasoned professionals to deliver exceptional technical support to our Wichita-based clients while building a foundation for long-term career growth in the tech industry.
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document technical procedures and maintain accurate service logs
- Collaborate with team members on system upgrades and security patches
- Train end-users on new technologies and best practices
- Monitor system performance and troubleshoot operational issues
- Assist with data backup and recovery procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)