Job Description
Join our dynamic team at TechSolutions Indy as a Junior IT Support Specialist! We're urgently seeking motivated entry-level professionals to provide critical technical support to our growing client base. This is your opportunity to launch your career in IT with hands-on experience in hardware troubleshooting, software installation, and network administration. Enjoy a collaborative environment with mentorship from senior technicians and rapid career advancement opportunities. Immediate start available!
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Assist with network administration tasks including firewall configuration and VPN setup
- Create and maintain technical documentation for troubleshooting procedures
- Provide exceptional customer service to internal and external clients
- Collaborate with team to implement security protocols and system updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows OS, networking concepts, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks effectively
- Valid driver's license and reliable transportation for occasional on-site visits
- Passion for technology and eagerness to learn new skills