Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking motivated entry-level professionals to provide exceptional technical support to our growing client base. This is your opportunity to launch a rewarding career in technology while working with cutting-edge solutions in a collaborative environment. We offer comprehensive training, mentorship programs, and clear advancement paths for dedicated team members.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document IT procedures and maintain accurate inventory logs
- Assist with network administration and security protocols
- Collaborate with senior engineers on complex technical issues
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation