Job Description
Are you looking to launch a career in the booming technology sector? Apex Systems is seeking a motivated Junior IT Support Engineer to join our dynamic team in San Antonio. We are committed to nurturing talent and providing comprehensive training for aspiring IT professionals.
As a rapidly growing tech firm, we value innovation, integrity, and the potential of our team members. If you are eager to learn, solve problems, and support a diverse range of clients, we want to meet you.
Why Join Us?
- Competitive Pay: Starting at $50,000 with annual performance reviews.
- Career Growth: Clear pathways to Senior Engineering and Management roles.
- Training: Mentorship from certified professionals and vendor certifications paid for.
- Modern Environment: State-of-the-art office in the heart of San Antonio.
Don't let a lack of experience hold you back—bring your drive and ambition to Apex Systems today!
Responsibilities
- Provide Tier 1 & 2 Technical Support: Assist users via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Hardware & Network Troubleshooting: Diagnose and repair desktops, laptops, printers, and configure network settings for new employees.
- System Maintenance: Perform routine system updates, patch management, and security scans to ensure operational integrity.
- Client Communication: Serve as the primary point of contact for end-users, ensuring a positive and professional support experience.
- Documentation: Maintain accurate records of all incidents, resolutions, and technical configurations in our CRM database.
- Onboarding Support: Assist in the physical setup and configuration of new workstations for incoming staff members.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related technical field preferred; High School diploma with significant technical coursework or self-taught experience is also acceptable.
- Technical Basics: Familiarity with Windows and Mac operating systems, and a general understanding of networking concepts.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex problems under pressure.
- Communication: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Soft Skills: A customer-service oriented mindset with a willingness to learn and adapt to new technologies.
- Availability: Ability to work flexible hours, including some evenings or weekends if required during peak periods.