Job Description
Are you ready to launch your career in Information Technology?
TechHorizon Solutions is seeking a motivated and eager Junior IT Support Associate to join our growing team in Wichita, KS. We are a forward-thinking company dedicated to providing top-tier technical support and infrastructure solutions. We believe in investing in our employees, offering a dynamic work environment, and providing the training you need to excel in the tech industry.
In this role, you will gain hands-on experience in a real-world setting, working alongside seasoned IT professionals. Whether you are a recent graduate or looking to pivot into tech, this is the perfect opportunity to build a solid foundation for your future.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Collaborative and inclusive company culture.
- Flexible work schedule options.
Responsibilities
- Troubleshoot and Resolve: Assist in diagnosing and resolving hardware and software issues for internal staff using ticketing systems.
- Hardware Management: Perform hardware installations, upgrades, and maintenance for desktops, laptops, printers, and peripherals.
- Network Support: Assist in maintaining the local area network (LAN), ensuring connectivity and resolving basic network connectivity issues.
- User Support: Provide exceptional customer service and technical guidance to employees via phone, email, and in-person.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our knowledge base.
- Software Deployment: Assist with the deployment of software updates, patches, and security configurations.
- Asset Management: Help track and manage IT inventory and equipment lifecycle.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field (or currently pursuing one).
- Troubleshooting Skills: Basic understanding of computer hardware components, operating systems (Windows), and peripherals.
- Communication: Strong verbal and written communication skills with a focus on customer service.
- Problem Solving: Ability to think critically and troubleshoot technical problems methodically.
- Teamwork: Demonstrated ability to work effectively in a team environment.
- Willingness to Learn: Eagerness to obtain new certifications (e.g., CompTIA A+, Network+) and learn new technologies.
- Location: Must reside in or near Wichita, KS.