Job Description
Are you ready to launch your career in Information Technology?
Bayou Digital Services is urgently hiring an Entry Level IT Associate in the heart of New Orleans, LA. We are looking for passionate, driven individuals who want to grow within a fast-paced, modern technology environment. If you have a knack for problem-solving and a desire to learn, this is your opportunity to join a top-tier team.
In this role, you will gain hands-on experience in technical support, system administration, and network troubleshooting. We provide comprehensive training for the right candidate. Don't miss this chance to kickstart your IT career in the Big Easy.
Responsibilities
- Provide Tier 1 technical support to internal employees, resolving hardware and software issues via phone, email, and in-person.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Assist in the maintenance and monitoring of the local area network (LAN) and wide area network (WAN).
- Perform regular system updates, patch management, and data backups to ensure system integrity.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to identify system vulnerabilities and implement security protocols.
- Participate in ongoing professional development and certification training programs.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Strong desire to learn new technologies and obtain industry certifications (e.g., CompTIA A+, Network+).
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Reliable internet access and a dedicated workspace are essential.