Job Description
We are looking for a Junior IT Support Associate to join our dynamic team in Nashville, TN. This is an excellent opportunity for recent graduates or career changers looking to kickstart their career in Information Technology.
At Meridian Tech Group, we pride ourselves on innovation and employee growth. As a Junior IT Associate, you will be the first line of defense for our employees' technical needs, ensuring smooth operations across our growing organization.
Why Join Us?
- Competitive salary and benefits package.
- Comprehensive training and mentorship programs.
- Fast-paced, collaborative environment.
Key Duties:
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone and email.
- Perform basic troubleshooting and maintenance of desktop computers, laptops, and peripherals.
- Assist in the deployment and configuration of new workstations and software updates.
- Maintain accurate inventory records of IT assets and equipment.
- Document all support tickets and resolutions in the helpdesk system.
- Collaborate with senior IT staff on larger projects and system upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Eagerness to learn new technologies and adapt to changing environments.