Job Description
We are looking for a motivated Junior IT Support Associate to join our dynamic team in Houston, TX. If you are passionate about technology and eager to launch a career in the IT industry, DataFlow Systems offers the perfect platform to grow your skills in a fast-paced, collaborative environment.
As an entry-level professional, you will work closely with our senior engineering team to deliver top-tier technical support and infrastructure maintenance. We value curiosity, problem-solving, and a strong desire to learn.
Why Join Us?
• Modern Technology Stack: Work with the latest tools and cloud platforms.
• Mentorship: Access to mentorship programs and continuous learning opportunities.
• Growth Path: Clear career progression from Support to System Administration and Network Engineering.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access controls within Active Directory and cloud-based identity providers.
- Assist in the maintenance and monitoring of network infrastructure and server health.
- Document technical issues, resolutions, and standard operating procedures (SOPs) in our knowledge base.
- Participate in scheduled system updates, patch management, and security audits.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Windows 10/11 and macOS operating systems.
- Basic understanding of computer networking concepts, including TCP/IP, DNS, and DHCP.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Eagerness to obtain relevant IT certifications (e.g., CompTIA A+, Network+).