Job Description
Launch Your IT Career in Dallas, TX
At TechNova Solutions, we are committed to fostering the next generation of technology leaders. We are seeking a passionate and eager Junior IT Support Associate to join our team immediately. This is a fantastic opportunity for a recent graduate or career changer to gain hands-on experience in a fast-paced, modern environment.
As a Junior IT Associate, you will serve as the first point of contact for technical support, ensuring our team operates efficiently. We provide full training and mentorship to help you grow your technical skills in networking, cybersecurity, and system administration.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to PCs, laptops, printers, and office equipment.
- Help Desk Operations: Manage incoming support tickets via our ticketing system, providing timely and accurate solutions.
- System Configuration: Assist in the deployment, installation, and maintenance of operating systems and software applications.
- Network Support: Monitor local network performance and assist in maintaining a secure and stable IT infrastructure.
- Asset Management: Track IT assets, perform inventory checks, and ensure proper labeling and organization.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field.
- Technical Basics: Basic understanding of Windows and Linux operating systems; knowledge of Active Directory is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving issues.
- Availability: Must be available to start immediately and work on-site in Dallas, TX.