Job Description
Launch Your Career in Technology
We are seeking motivated and eager individuals to join our dynamic IT team as a Junior IT Support Associate. This is an excellent opportunity for recent graduates or career changers to break into the technology sector with full paid training. We believe in potential over experience and are looking for someone ready to learn and grow with us.
Why Join Us?
- Full Training Provided: No prior technical experience is required; we will teach you everything you need to know.
- Career Growth: Clear pathways for promotion within the IT department.
- Competitive Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
What You'll Do
As a Junior IT Support Associate, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently and professionally.
Responsibilities
- Respond to incoming technical support tickets and phone inquiries in a professional and timely manner.
- Assist users with computer hardware, software, and network connectivity issues.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with senior IT staff to learn new troubleshooting methodologies.
- Perform routine hardware maintenance and software updates.
- Provide exceptional customer service to ensure high client satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus but not mandatory.
- Basic computer literacy (familiarity with Windows, macOS, or Linux is a strong plus).
- Excellent verbal and written communication skills.
- A strong desire to learn new technologies and solve problems.
- Ability to work well in a team environment and independently.
- Reliable internet connection and a quiet workspace for remote training.