Job Description
Apex Systems is seeking a motivated Junior IT Support Associate to join our growing San Francisco team. If you are eager to kickstart your career in Information Technology and love solving technical puzzles, we want to hear from you.
In this role, you will provide technical assistance to employees, ensuring our internal infrastructure runs smoothly. You will gain exposure to modern tools, cloud services, and network security practices while working in a premium tech environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Assist in the deployment and configuration of end-user devices (laptops, printers, mobile devices).
- Monitor system performance and troubleshoot network connectivity problems.
- Maintain accurate documentation of IT assets, tickets, and troubleshooting steps.
- Collaborate with senior IT staff to implement security patches and updates.
- Respond to helpdesk tickets and emails in a timely and professional manner.
Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to learn and adapt to new technologies.