Job Description
We are seeking a motivated Junior IT Support Associate to join our growing team in the heart of San Diego. If you are passionate about technology and looking to kickstart your career in the IT industry, this is the perfect opportunity for you. You will work closely with our senior engineers to provide top-tier technical support to our clients across the region.
As part of our company, you will gain hands-on experience with enterprise hardware, software deployment, and network infrastructure. We offer a hybrid work environment and a clear path for professional advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Assist in the maintenance and security of the local area network (LAN) and Wi-Fi systems.
- Document all technical issues, resolutions, and changes in our ticketing system.
- Perform regular system updates and backups to ensure data integrity.
- Collaborate with the development team to test and deploy new software updates.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and operating systems (Windows, macOS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to lift and move computer equipment up to 40 lbs.
- CompTIA A+ certification is a plus but not required.