Job Description
Join our dynamic team as an IT Support Trainee in San Jose! We're seeking motivated individuals with a passion for technology to launch their careers through our comprehensive paid training program. No prior experience required – we'll teach you everything needed to succeed in the fast-paced IT sector. Work with cutting-edge systems while growing into a full-fledged IT Support Specialist role. Enjoy competitive pay, benefits, and career advancement opportunities in Silicon Valley's thriving tech ecosystem.
Responsibilities
- Participate in 8-week intensive IT training covering hardware, software, and networking fundamentals
- Provide Tier 1 technical support to internal employees via phone, email, and chat
- Diagnose and resolve hardware/software issues using ticketing systems
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with senior engineers on complex system deployments
- Conduct regular system maintenance and updates
- Support cybersecurity initiatives and best practices implementation
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and willingness to learn technical concepts
- Strong problem-solving and analytical thinking skills
- Excellent verbal and written communication abilities
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Must pass background check and drug screening