Job Description
Join TechForward Solutions as an IT Support Specialist and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals in Los Angeles to join our dynamic team. No prior experience required – we provide everything you need to succeed. Our 8-week paid training program covers networking, security, cloud computing, and customer service excellence. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of LA's tech hub.
Why Join Us?
- Full-time position with benefits (healthcare, 401k, paid time off)
- Industry-recognized certifications included
- Mentorship from senior engineers
- Clear advancement path to senior roles
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT procedures and maintain accurate service records
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
- Contribute to continuous improvement of IT processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid California driver's license (for occasional site visits)
- Pass background check and drug screening