Job Description
Join our innovative team as an IT Support Specialist where we invest in your growth through comprehensive paid training! TechForward Solutions is seeking motivated individuals passionate about technology to deliver exceptional IT support to our San Francisco clients. No prior experience required – we'll provide hands-on training in cloud systems, security protocols, and troubleshooting. Enjoy a collaborative environment with mentorship from industry experts while building a rewarding career in tech.
Responsibilities
- Provide responsive technical support via phone, email, and remote access
- Install, configure, and maintain hardware/software systems
- Document IT incidents and resolutions using ticketing systems
- Collaborate with team on cybersecurity best practices
- Train end-users on new technologies and processes
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to complete company-provided technical training
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for occasional on-site visits)