Job Description
Join InnovateTech Solutions as an Entry-Level Tech Support Associate and kickstart your career in technology! We provide comprehensive paid training for motivated individuals without prior experience. Our Seattle-based team empowers you with industry certifications and hands-on experience in cutting-edge IT environments. Enjoy competitive benefits, growth opportunities, and a collaborative workplace culture that values your development. No tech background required – just bring your eagerness to learn and problem-solving mindset!
Responsibilities
- Complete immersive 8-week technical training program covering hardware/software fundamentals
- Provide Tier 1 support for enterprise clients via phone, chat, and remote assistance
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers to troubleshoot complex problems
- Participate in cross-functional projects after training completion
- Maintain knowledge base documentation and training materials
- Adhere to IT security protocols and compliance standards
Qualifications
- No experience required – open to recent graduates and career changers
- High school diploma or equivalent required; college degree preferred
- Strong problem-solving abilities and customer service orientation
- Basic computer literacy and willingness to learn technical systems
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid Washington State driver's license for occasional on-site support
- Pass background check and pre-employment drug screening