Job Description
We are urgently hiring for a dynamic IT Support Specialist to join our growing team in the heart of Seattle. This is a fantastic opportunity for career changers or recent graduates looking to break into the technology sector. We offer a comprehensive training program to get you up to speed with our modern tech stack, including cloud computing and cybersecurity fundamentals.
As part of our mission to drive digital innovation across the Pacific Northwest, you will work alongside senior engineers who are dedicated to mentoring junior talent. If you are looking for an urgent opening that values potential and attitude over experience, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues in a timely manner.
- Manage user accounts and permissions on Active Directory and various SaaS platforms.
- Conduct onboarding sessions for new hires, ensuring they have the necessary tools and knowledge to succeed.
- Document technical procedures and maintain a knowledge base to improve internal support efficiency.
- Assist in hardware procurement and deployment for office upgrades and new equipment.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is a plus.
- Basic computer literacy with a strong willingness to learn new technologies.
- Excellent problem-solving skills and logical reasoning abilities.
- Strong communication skills to interact with non-technical staff and management.
- Reliability and punctuality are essential for this full-time role.
- Ability to pass a background check and drug screening.