Job Description
Are you ready to launch your career in technology?
Apex Tech Solutions is urgently hiring Technical Support Specialists in Denver, Colorado. We are looking for ambitious individuals who are eager to learn, even if you don't have prior IT experience. We provide comprehensive, paid training to help you master the skills needed to succeed in a high-growth tech environment.
Join a team where we value potential over pedigree. If you have a passion for problem-solving and excellent communication skills, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior engineers to troubleshoot complex technical problems.
- Participate in daily training sessions to improve technical knowledge and soft skills.
- Maintain a high level of customer satisfaction while meeting performance metrics.
Qualifications
- High school diploma or GED (Bachelor's degree in Computer Science or related field is a plus).
- Strong desire to learn and grow within the IT industry.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Basic understanding of computer operating systems (Windows/macOS).
- Willingness to relocate to Denver, CO.