Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist where we invest in your growth! No prior experience required – we provide comprehensive paid training to launch your career in IT. This urgent hiring opportunity offers competitive pay, career advancement pathways, and a collaborative environment at our Austin headquarters. Immediate start available for motivated candidates ready to excel in technology support roles.
Responsibilities
- Provide technical support via phone, email, and remote assistance to enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS, networking, and cloud applications
- Document support cases using ticketing systems (Jira Service Desk)
- Collaborate with senior engineers on complex troubleshooting escalations
- Conduct end-user training on new software deployments
- Maintain accurate inventory of IT assets and software licenses
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts including occasional weekends
- Customer service experience (retail, hospitality, or call center)
- CompTIA A+ certification training provided (no prior certification needed)
- Valid driver's license for occasional on-site support